Perhaps the most harrowing observation to come from the El Faro story, is that language could have saved the ship and its mariners. Yes, something as simple but powerful as words could have made the difference between life and death.
In his latest book, Leadership is Language, David analyses the words of the crew, its officers and captain at crucial points of time, and their influence on the ship’s demise. He brings this thorough research and his extensive knowledge to Commical to share invaluable lessons on language and communication skills.
Words underpin meaning, they send signals about what we think and feel. David highlights that how we use language to convey messages, has a great impact on leadership, teamwork, and decision making.
In the case of El Faro, the inability to communicate across rank was a key factor in her downfall. Analysis of conversations revealed that higher ranking and higher paid members on board had greater, if not all, input on decisions. If only leaders had swapped words of disempowerment with those of inclusion and intent, the outcome could have been very different.
Effective leaders operate in a culture of vulnerability, openness, and collaboration. David explains that when these attributes are present, decisions are backed by critical thinking, rather than rash action. And when a range of ideas and opinions form decisions, they’re more likely to be the right ones.
Whether you’re a leader or an employee – this episode is a must-listen. Tune in and learn why your voice, and the way you use it, is critical to the success of your organisation.
